← all vendors
ServiceTitan
AI score: 82 / 100
Strong recommendation
Field service management for HVAC, plumbing, and electrical contractors
Type: plug-ins / best-of-breed · Tech: modern · Budget: traditional ($70kâ$350k/yr)
Core verticals: field service
The dominant platform for residential and commercial field service contractors, HVAC, plumbing, electrical, and related trades. Covers dispatching, quoting, invoicing, customer management, and marketing. Best-in-class for trades businesses. Not a manufacturing ERP.
Best-in-class field service platform for trades, dispatching, quoting, and customer management are genuinely excellent for HVAC/plumbing/electrical contractors; not relevant for manufacturing operations.
AI score breakdown, 6 dimensions
SMB implementability 25%68
Complex implementation with mandatory ServiceTitan onboarding fee ($1K+) and a 3â6 month learning curve. Not self-serve. Smaller service shops often find the implementation investment overwhelming. Best fit for shops doing $1M+ in annual revenue with dedicated admin staff who can commit to onboarding.
Purpose fit 20%92
Best-in-class field service platform for HVAC, plumbing, electrical, and home services, scheduling, dispatch, technician mobile app, customer communication, invoicing, and financing. Industry-defining platform for residential and light commercial service contractors. Also includes marketing tools, call booking, and CSR workflow.
Tech modernity 20%85
Cloud-native platform, excellent iOS and Android mobile app, modern API ecosystem. Publicly traded company (TTAN) with significant R&D investment. Active development cadence with frequent feature releases.
Documentation quality 15%72
Good documentation and Titan University training program. Onboarding resources are well-developed. Pre-sales evaluation requires engagement, pricing is not published.
Real user sentiment 10%75
Loyal customer base among larger service contractors who have fully adopted the platform. Critical reviews from smaller shops cite cost, implementation complexity, and contract commitment as barriers. The market consensus: if you grow into it, it's the best; if you're too small, it's painful.
TCO transparency 10%52
Pricing not published, requires demo and sales engagement. Total first-year costs commonly $25Kâ$60K+ for mid-size service companies (licensing + onboarding + training). Contract commitments typical.
validate / explore this score:
Perplexity
ChatGPT
Claude
Google
Are you ServiceTitan? Your rating is set independently by our editorial team and is never for sale, activating won't change it. What it
does add: a “connect me” button so buyers researching you here reach you directly, priority sorting, and
your logo, the only vendor branding anywhere on mfgselect. You'll also be shown when buyers switch on the “verified vendors only” filter. $149/mo, no setup fee, cancel anytime.
activate this listing →